🚚 Free shipping on orders over $49!
🚚 Free shipping on orders over $49!
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How long will it take to receive my order?
We usually process orders and confirm customization details within 1–2 business days.
Once everything is confirmed, handmade production typically takes 3–5 business days, depending on the order quantity.
Shipping then takes about 3–7 business days, depending on your location.
Thank you for your patience!
Which countries do you ship to?
We currently offer shipping services to North America—including the United States, Canada, and Mexico—and select countries across Europe.
If you are located outside these regions, feel free to contact us — we’ll do our best to help.
We are continuously working to expand our delivery areas to better serve customers around the world.
Will I receive the same product that I see in the picture?
Yes! All product photos on our website are taken from actual items. Since every single one of our products is handcrafted, slight variations in color, texture, or details may occur — making each piece uniquely special.
Can I change or cancel my order?
We accept changes or cancellations within 24 hours after your purchase and payment.
Since each item is custom-made, once production begins, changes or cancellations may no longer be possible.
Do you accept returns?
Due to the nature of handmade and custom-made products, these items are generally non-returnable unless they arrive damaged or you receive the wrong product.
In such cases, please contact us within 7 days of delivery with clear photos and your order number. We will gladly offer a replacement or provide a solution depending on the situation.
For full details, please refer to our Refund and Returns Policy.
We appreciate your understanding and support for handmade craftsmanship.
INFORMATION ABOUT US