Refund & Returns Policy

Thank you for choosing our handmade, custom products! Each piece is crafted with care and made to order just for you.

Because of the custom nature of our products, we cannot accept returns, exchanges, or cancellations for reasons unrelated to product quality.

When We Offer Refunds or Replacements

We want you to love your order. If your item arrives:

  • Damaged during shipping
  • Defective or broken
  • Not what you ordered

Please contact us within 7 days of delivery with clear photos of the issue and your order number. Once verified, we will offer a replacement as the first option. Refunds (partial or full) may be offered depending on the specific situation.

Important Notes

  • All custom-made and personalized products are final sale unless they arrive damaged or incorrect.
  • Please double-check your customization details (such as text, photo, size, etc.) before placing your order — we cannot offer refunds for errors provided by the customer.
  • Used, worn, or altered items cannot be returned.

How to Reach Us

Email us at [[email protected]] within 7 days of receiving your order. Our team will reply within 24–48 hours to resolve the issue.